Returns & Refunds Policy

Pro Power MX — Returns & Refunds Policy

General Information

This policy applies to online orders placed through Pro Power MX.

Nothing in this policy affects your statutory rights.

Please contact us before sending any return so we can issue return instructions and help process your refund, exchange or store credit correctly.

For eligible online orders, you have 14 days from the day after delivery to notify us that you wish to return your order. After notifying us, you then have a further 14 days to send the goods back.

All returned items must be unused, unfitted, complete, and in their original packaging with all tags, labels, seals, manuals, accessories and supplied parts included where applicable.

Please ensure goods are returned as sold, with no signs of use, fitting, installation, damage, marking, contamination or modification.

Standard Return Window — Days 1–14 After Delivery

You can notify us that you wish to return your eligible online order within 14 days from the day after delivery.

After notifying us, you have a further 14 days to send the goods back.

During this standard return window:

Eligible items can be returned for a refund
The item must be unused, unfitted, complete and in resaleable condition
No restocking fee applies to eligible standard returns
Returns must be sent by mail to our UK returns address
You are responsible for return postage for change-of-mind, ordered-by-mistake, or wrongly ordered items
Pro Power MX covers appropriate return shipping where the item is faulty, damaged on arrival, or incorrectly supplied by Pro Power MX

Where a refund of outbound delivery is due, we refund the cost of the least expensive standard delivery option available for the original order and delivery address.

If you selected a faster or premium delivery method, such as Express or Next Day delivery, only the standard outbound delivery amount is refundable where applicable.

If your order qualified for Free Shipping, the refundable outbound delivery amount is £0 because no outbound delivery charge was paid.

We may reduce the refund by a reasonable amount if the item has been handled beyond what would normally be necessary to inspect it, for example if it has been fitted, installed, used, damaged, marked, contaminated, modified, or returned with missing or damaged packaging.

UK Returns

For eligible online orders delivered within the United Kingdom, you have 14 days from the day after delivery to notify us that you wish to return your order.

After notifying us, you then have a further 14 days to send the goods back.

Returns must be sent by mail to our UK returns address.

For change-of-mind, ordered-by-mistake, or wrongly ordered items, the customer is responsible for arranging and paying the return postage.

No restocking fee applies to eligible standard returns notified within the 14-day return window, provided the item is unused, unfitted, complete and returned in original resaleable condition.

If we supplied the wrong item, or if the item is faulty or damaged on arrival, Pro Power MX will cover the appropriate return or replacement shipping costs.

This does not affect your statutory rights.

EU, United States & International Returns

This section applies to eligible online orders shipped outside the United Kingdom, including orders shipped to the European Union, the United States, and other international destinations.

For eligible online orders shipped to the European Union, you have 14 days from the day after delivery to notify us that you wish to return your order. After notifying us, you then have a further 14 days to send the goods back.

For eligible online orders shipped to the United States or other international destinations, Pro Power MX applies the same standard return window for consistency: you must notify us within 14 days from the day after delivery, and after notifying us, you then have a further 14 days to send the goods back.

Returns must be sent by mail to our UK returns address.

For change-of-mind, ordered-by-mistake, or wrongly ordered items, the customer is responsible for arranging and paying the return postage. We recommend using a tracked and insured international return service.

No restocking fee applies to eligible standard returns notified within the 14-day return window, provided the item is unused, unfitted, complete, and returned in original resaleable condition.

Where a refund of outbound delivery is due, we refund the cost of the least expensive standard delivery option available for the original order and delivery country.

If you selected a faster or premium delivery method, only the standard outbound delivery amount is refundable where applicable.

Import duties, customs charges, VAT, sales tax, local taxes, brokerage fees, courier handling fees, or any other import-related charges paid by the customer are not collected by Pro Power MX and are not refundable by Pro Power MX.

If you return an international order, you may be able to claim a refund of import duties, VAT, sales tax, customs charges, or other import-related fees directly from your local customs authority, tax authority, courier, broker, or carrier, depending on your country’s rules.

Pro Power MX cannot guarantee, process, or take responsibility for refunds of taxes, duties, brokerage fees, courier handling fees, or import-related charges paid directly by the customer to customs authorities, couriers, brokers, carriers, or other third parties.

If any tax, duty, or charge was incorrectly charged directly by Pro Power MX at checkout, please contact us and we will review it.

If we supplied the wrong item, or if the item is faulty or damaged on arrival, Pro Power MX will cover the appropriate return or replacement shipping costs.

Returned items must be clearly marked as returned goods where applicable. The customer is responsible for ensuring the return is correctly declared with the courier or postal service.

This does not affect your statutory rights.

Items Not Eligible for Standard Return

Some items cannot be accepted as standard change-of-mind returns unless they are faulty, damaged on arrival, or incorrectly supplied.

This includes:

Sealed hygiene goods once unsealed, including helmet liners, balaclavas, earplugs and visors with protective seals
Underwear or swimwear, for hygiene reasons
Lubricants, oils, fluids, aerosols, chemicals and cleaning products once opened or used
Custom-made, personalised, modified, bespoke, special-order or made-to-order items
Electrical and electronic parts that have been fitted, powered, installed, programmed, marked, damaged or otherwise used, including CDIs, ECUs, stators, coils, sensors and similar parts
Items that are incomplete, damaged, used, fitted, contaminated, modified or not returned in resaleable condition

Clearance items may be returned under your statutory cancellation rights if they are unused, unfitted, complete and in resaleable condition, unless they fall into one of the excluded categories above.

Electrical and electronic parts may only be returned if they are unused, unfitted, unopened where sealed, and in original condition, unless the item is faulty or incorrectly supplied.

This does not affect your statutory rights if an item is faulty, damaged on arrival, or incorrectly supplied.

Conditions for Returns

Please make sure that:

Goods are unfitted, unused and in original condition
Original packaging, seals, wrapping, tags and labels remain intact where applicable
Product boxes, such as helmet or boot boxes, are placed inside an outer box or bag
No labels, tape or postage markings are applied directly to product packaging
All supplied parts, accessories, manuals and packaging are returned
Returns are notified within 14 days from the day after delivery
Returns are sent by mail to our UK returns address

If product packaging is damaged, missing, written on, taped directly, or not returned in resaleable condition, we may reduce the refund by a reasonable amount to reflect loss in value or repackaging cost.

Items showing signs of use, fitting, installation, damage, contamination, marking or modification may not be accepted as a standard return and may be returned to you, or the refund may be reduced where permitted.

This does not affect your rights if an item is faulty, damaged on arrival, or incorrectly supplied.

Return Shipping

For change-of-mind, ordered-by-mistake, or wrongly ordered items, you are responsible for return postage.

Please use a tracked and signed-for return service, such as Royal Mail, Parcel2Go, or another insured courier service.

For international returns, please use a tracked and insured international return service.

You are responsible for the item until it reaches us.

If we supplied the wrong item, or if the item is faulty or damaged on arrival, Pro Power MX will cover the appropriate return and replacement shipping costs.

Taxes, Duties, Customs & Import Charges

For orders shipped outside the United Kingdom, the customer is responsible for any import duties, customs charges, VAT, sales tax, local taxes, brokerage fees, courier handling fees, or other import-related charges applied by the destination country, customs authority, courier, broker or carrier.

These charges are not collected by Pro Power MX unless clearly charged by us at checkout.

Import duties, customs charges, VAT, sales tax, local taxes, brokerage fees, courier handling fees, or any other import-related charges paid directly by the customer to customs authorities, couriers, brokers, carriers or other third parties are not refundable by Pro Power MX.

If you return an international order, you may be able to claim a refund of import duties, VAT, sales tax, customs charges, or other import-related fees directly from your local customs authority, tax authority, courier, broker or carrier, depending on your country’s rules.

Pro Power MX cannot guarantee, process, or take responsibility for refunds of taxes, duties, brokerage fees, courier handling fees, or import-related charges paid directly by the customer to customs authorities, couriers, brokers, carriers, or other third parties.

If any tax, duty, or charge was incorrectly charged directly by Pro Power MX at checkout, please contact us and we will review it.

Returned international parcels must be clearly marked as returned goods where applicable. The customer is responsible for ensuring the return is correctly declared with the courier or postal service.

Refunds

You will receive an email once your return has been received and inspected.

Refunds are made to the original payment method used for the order unless otherwise agreed.

Refunds are usually processed within 3–5 working days after inspection. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Where required, refunds will be processed no later than 14 days after we receive the returned goods or evidence that the goods have been sent back.

Refunds may be reduced where applicable for:

Loss in value caused by use, fitting, installation, damage, marking, contamination, modification, or handling beyond normal inspection
Missing or damaged packaging
Missing parts, accessories, tags, labels or manuals
Shipping deductions where applicable
Goodwill return deductions outside the standard 14-day return window
Non-refundable taxes, duties, customs charges, brokerage fees, courier handling fees, or import-related charges paid directly by the customer to third parties

Items returned in unsuitable condition may be returned to you.

Goodwill Window — Days 15–28 After Delivery

After the 14-day standard return window, Pro Power MX may offer a goodwill return option for eligible unused items.

This goodwill policy does not affect your statutory rights.

From day 15 to day 28 after delivery:

Returns may be accepted for Store Credit or Exchange only
Items must be unused, unfitted, complete and in original packaging
Items must be received by Pro Power MX before the 28th day after delivery
Returns received after this period will not be accepted, regardless of postage date
A deduction of up to 20% may apply to cover inspection, repackaging, missing packaging, or loss of resale value
The standard outbound delivery cost may be deducted from the store credit or exchange value
If the original order qualified for Free Shipping, the standard outbound delivery cost may still be deducted from the goodwill store credit or exchange value

The goodwill policy does not apply to non-returnable items, opened hygiene goods, fitted electrical or electronic parts, used items, installed parts, special-order items, or products returned in unsuitable condition.

Store Credit Details

Where store credit is issued:

Store Credit is valid for 6 months from the date of issue
Store Credit can be used for a future purchase at Pro Power MX
Store Credit is non-transferable
Store Credit cannot be exchanged for cash
Store Credit may reflect deductions for shipping, repackaging, missing packaging, restocking, or loss of resale value where applicable

Exchanges

Exchanges are possible for eligible items.

Please contact us before sending your item back so we can confirm availability and arrange the exchange correctly.

Exchange requests after the 14-day standard return window are handled under our goodwill policy and may be subject to the conditions listed above.

How to Return an Item

Contact Pro Power MX before sending your return.
Complete the Returns Form: Download Returns Form Here.
Pack the item securely in its original packaging.
Include the completed returns form inside the parcel.
Send your parcel to:

Returns Department
Pro Power MX
Unit 5, Fenlake Business Centre
Peterborough
Cambridgeshire
PE1 5BQ
United Kingdom

Please make sure any goodwill return arrives before the 28th day after delivery.

We recommend using a tracked and insured service, as you are responsible for the item until it reaches us.

Contact

Email: [email protected]

WhatsApp messages only: +44 7828 128529

We do not accept WhatsApp voice calls.

Quick Summary

Days 1–14 after delivery

Eligible online orders can be returned for a refund
You must notify us within 14 days from the day after delivery
After notifying us, you have another 14 days to send the goods back
Returns must be sent by mail to our UK returns address
No restocking fee applies to eligible standard returns
You pay return postage for change-of-mind, ordered-by-mistake, or wrongly ordered items
We cover appropriate return shipping for faulty, damaged-on-arrival, or incorrectly supplied items

UK returns

Eligible UK online orders follow the standard 14-day return window
Returns are by mail
The customer pays return postage for change-of-mind, ordered-by-mistake, or wrongly ordered items
No restocking fee applies to eligible standard returns within the 14-day return window

EU, United States & International returns

"If you are an EU consumer, you have the right to withdraw from this contract within 14 days without giving any reason (the 'right of withdrawal'). You may also cancel your order before it has been dispatched by contacting us directly."

Eligible EU, United States and international online orders follow the standard 14-day return window
Returns are by mail to our UK returns address
The customer pays return postage for change-of-mind, ordered-by-mistake, or wrongly ordered items
No restocking fee applies to eligible standard returns within the 14-day return window
Import duties, VAT, sales tax, customs charges, brokerage fees, courier handling fees, or other import-related charges paid by the customer are not refundable by Pro Power MX unless they were incorrectly charged directly by Pro Power MX at checkout

Days 15–28 after delivery

Goodwill returns may be accepted for Store Credit or Exchange only
Items must be unused, unfitted and in original packaging
Items must be received before the 28th day after delivery
Deductions may apply for shipping, repackaging, missing packaging, restocking, or loss of resale value

After 28 days

Returns are not accepted unless the item is faulty or your statutory rights apply

Faulty, damaged or incorrectly supplied items

Please contact us as soon as possible
Pro Power MX will cover the appropriate return or replacement shipping costs

Electrical and electronic parts

Returnable only if unused, unfitted, unopened where sealed, and in original condition, unless faulty or incorrectly supplied

Hygiene and sealed items

Not returnable once unsealed, unless faulty or incorrectly supplied

Cart (5 items)

Returns & Refunds Policy

Pro Power MX — Returns & Refunds Policy

General Information

This policy applies to online orders placed through Pro Power MX.

Nothing in this policy affects your statutory rights.

Please contact us before sending any return so we can issue return instructions and help process your refund, exchange or store credit correctly.

For eligible online orders, you have 14 days from the day after delivery to notify us that you wish to return your order. After notifying us, you then have a further 14 days to send the goods back.

All returned items must be unused, unfitted, complete, and in their original packaging with all tags, labels, seals, manuals, accessories and supplied parts included where applicable.

Please ensure goods are returned as sold, with no signs of use, fitting, installation, damage, marking, contamination or modification.

Standard Return Window — Days 1–14 After Delivery

You can notify us that you wish to return your eligible online order within 14 days from the day after delivery.

After notifying us, you have a further 14 days to send the goods back.

During this standard return window:

Eligible items can be returned for a refund

The item must be unused, unfitted, complete and in resaleable condition

No restocking fee applies to eligible standard returns

Returns must be sent by mail to our UK returns address

You are responsible for return postage for change-of-mind, ordered-by-mistake, or wrongly ordered items

Pro Power MX covers appropriate return shipping where the item is faulty, damaged on arrival, or incorrectly supplied by Pro Power MX

Where a refund of outbound delivery is due, we refund the cost of the least expensive standard delivery option available for the original order and delivery address.

If you selected a faster or premium delivery method, such as Express or Next Day delivery, only the standard outbound delivery amount is refundable where applicable.

If your order qualified for Free Shipping, the refundable outbound delivery amount is £0 because no outbound delivery charge was paid.

We may reduce the refund by a reasonable amount if the item has been handled beyond what would normally be necessary to inspect it, for example if it has been fitted, installed, used, damaged, marked, contaminated, modified, or returned with missing or damaged packaging.

UK Returns

For eligible online orders delivered within the United Kingdom, you have 14 days from the day after delivery to notify us that you wish to return your order.

After notifying us, you then have a further 14 days to send the goods back.

Returns must be sent by mail to our UK returns address.

For change-of-mind, ordered-by-mistake, or wrongly ordered items, the customer is responsible for arranging and paying the return postage.

No restocking fee applies to eligible standard returns notified within the 14-day return window, provided the item is unused, unfitted, complete and returned in original resaleable condition.

If we supplied the wrong item, or if the item is faulty or damaged on arrival, Pro Power MX will cover the appropriate return or replacement shipping costs.

This does not affect your statutory rights.

EU, United States & International Returns

This section applies to eligible online orders shipped outside the United Kingdom, including orders shipped to the European Union, the United States, and other international destinations.

For eligible online orders shipped to the European Union, you have 14 days from the day after delivery to notify us that you wish to return your order. After notifying us, you then have a further 14 days to send the goods back.

Returns must be sent by mail to our UK returns address.

For change-of-mind, ordered-by-mistake, or wrongly ordered items, the customer is responsible for arranging and paying the return postage. We recommend using a tracked and insured international return service.

No restocking fee applies to eligible standard returns notified within the 14-day return window, provided the item is unused, unfitted, complete, and returned in original resaleable condition.

Where a refund of outbound delivery is due, we refund the cost of the least expensive standard delivery option available for the original order and delivery country.

If you selected a faster or premium delivery method, only the standard outbound delivery amount is refundable where applicable.

Import duties, customs charges, VAT, sales tax, local taxes, brokerage fees, courier handling fees, or any other import-related charges paid by the customer are not collected by Pro Power MX and are not refundable by Pro Power MX.

If you return an international order, you may be able to claim a refund of import duties, VAT, sales tax, customs charges, or other import-related fees directly from your local customs authority, tax authority, courier, broker, or carrier, depending on your country’s rules.

Pro Power MX cannot guarantee, process, or take responsibility for refunds of taxes, duties, brokerage fees, courier handling fees, or import-related charges paid directly by the customer to customs authorities, couriers, brokers, carriers, or other third parties.

If any tax, duty, or charge was incorrectly charged directly by Pro Power MX at checkout, please contact us and we will review it.

If we supplied the wrong item, or if the item is faulty or damaged on arrival, Pro Power MX will cover the appropriate return or replacement shipping costs.

Returned items must be clearly marked as returned goods where applicable. The customer is responsible for ensuring the return is correctly declared with the courier or postal service.

This does not affect your statutory rights.

Items Not Eligible for Standard Return

Some items cannot be accepted as standard change-of-mind returns unless they are faulty, damaged on arrival, or incorrectly supplied.

This includes:

Sealed hygiene goods once unsealed, including helmet liners, balaclavas, earplugs and visors with protective seals

Underwear or swimwear, for hygiene reasons

Lubricants, oils, fluids, aerosols, chemicals and cleaning products once opened or used

Custom-made, personalised, modified, bespoke, special-order or made-to-order items

Electrical and electronic parts that have been fitted, powered, installed, programmed, marked, damaged or otherwise used, including CDIs, ECUs, stators, coils, sensors and similar parts

Items that are incomplete, damaged, used, fitted, contaminated, modified or not returned in resaleable condition

Clearance items may be returned under your statutory cancellation rights if they are unused, unfitted, complete and in resaleable condition, unless they fall into one of the excluded categories above.

Electrical and electronic parts may only be returned if they are unused, unfitted, unopened where sealed, and in original condition, unless the item is faulty or incorrectly supplied.

This does not affect your statutory rights if an item is faulty, damaged on arrival, or incorrectly supplied.

Conditions for Returns

Please make sure that:

Goods are unfitted, unused and in original condition

Original packaging, seals, wrapping, tags and labels remain intact where applicable

Product boxes, such as helmet or boot boxes, are placed inside an outer box or bag

No labels, tape or postage markings are applied directly to product packaging

All supplied parts, accessories, manuals and packaging are returned

Returns are notified within 14 days from the day after delivery

Returns are sent by mail to our UK returns address

If product packaging is damaged, missing, written on, taped directly, or not returned in resaleable condition, we may reduce the refund by a reasonable amount to reflect loss in value or repackaging cost.

Items showing signs of use, fitting, installation, damage, contamination, marking or modification may not be accepted as a standard return and may be returned to you, or the refund may be reduced where permitted.

This does not affect your rights if an item is faulty, damaged on arrival, or incorrectly supplied.

Return Shipping

For change-of-mind, ordered-by-mistake, or wrongly ordered items, you are responsible for return postage.

Please use a tracked and signed-for return service, such as Royal Mail, Parcel2Go, or another insured courier service.

For international returns, please use a tracked and insured international return service.

You are responsible for the item until it reaches us.

If we supplied the wrong item, or if the item is faulty or damaged on arrival, Pro Power MX will cover the appropriate return and replacement shipping costs.

Taxes, Duties, Customs & Import Charges

For orders shipped outside the United Kingdom, the customer is responsible for any import duties, customs charges, VAT, sales tax, local taxes, brokerage fees, courier handling fees, or other import-related charges applied by the destination country, customs authority, courier, broker or carrier.

These charges are not collected by Pro Power MX unless clearly charged by us at checkout.

Returns Department
Pro Power MX
Unit 5, Fenlake Business Centre
Peterborough
Cambridgeshire
PE1 5BQ
United Kingdom